How to Reach Support
Email Support support@furtherreach.net Our whole team monitors incoming tickets so they do not wait on one person When we receive emails from you, our system attaches critical performance data so that we can quickly identify and fix issues Email us about anything – support, billing, wifi, change of plan, etc Please include your service address […]
Setting Up Autopay
<iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/G0wq7lfHV2o” title=”YouTube video player” frameborder=”0″ allow=”accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share” allowfullscreen></iframe> ENABLING AUTOPAY 1. Access Your Billing Portal A link will have been sent in the email you received from Further Reach. If you do not have a recent link, you can get a new one sent to your email […]
How to Access Subscriber Tools
HIGHLIGHTS You are now able to generate a new link yourself without the need to ask Support. You still access the billing portal (aka Subscriber Tools) via unique links sent to your email. You are now able to edit information about your account. If you have more than one account, you can access them all […]
Subscriber Portal – Your Online Account
HIGHLIGHTS You are now able to generate a new link yourself without the need to ask Support. You still access the billing portal (aka Subscriber Tools) via unique links sent to your email. You are now able to edit information about your account. If you have more than one account, you can access them all […]
Accepting an Order Form
1. Open Your Portal Link. You will have received an email like the following. Dear Subscriber, Ahead of your upcoming installation date, please review and approve the order form at the following link. If you have any questions, please contact us at support@furtherreach.net. https://portal.furtherreach.net/473_EXAMPLE_LINK_8493dsd217 Thank you for choosing Further Reach. Click the link in your […]
Further Reach COVID policy
In consideration of the COVID-19 pandemic, we take the following precautions: All of our staff members and technicians are fully vaccinated against Covid19. If no one in your home is high-risk, then our installer can come inside to complete your installation. When inside your home he will of course, be wearing a mask. Finally, if […]
Static/Dedicated IP and “Open NAT”
How to obtain a static/dedicated/publicly routable IP for gaming, business, and industrial applications? https://link.furtherreach.net/staticip *** DISCLAIMER *** : READ BELOW: CAUTION It is a best practice to employ an Internet firewall that blocks inbound Internet traffic – that is, traffic initiated from outside your home or office network to your home network. Firewalls block this […]
Verifying that your Further Reach equipment is powered on
If you encounter any problems with your Further Reach service such as webpages not loading or devices not connecting to wifi, the first thing to do is make sure that our on-site equipment is powered on. Please consult the following diagram to do so. You may wish to print this out to have offline.
Surveillance Cameras
We cannot make a formal recommendation for surveillance equipment, but we have ourselves selected the following gear and use it at a number locations on the Further Reach network. There are many considerations and we know little about your requirements so please check the details to ensure it works for your needs. It is not […]