ARTICLES
Further Reach now serves over 935 square miles, including some of Mendocino’s most remote, rugged, and beautiful stretches. Our service is delivered by 257 relay sites spread across the landscape, usually in extremely exposed locations. By far, our biggest challenge
A recent fire, captured by the Alert California Wildfire Camera hosted by Further Reach, highlights the importance of reliable infrastructure. The Grange Fire disrupted a major traffic route, knocked out the power grid, halted radio broadcasts, and cut off the
We offer our thoughts about customer experience so you know what our promises are, can hold us to our promises if we ever fall short, and let us know if any changes to our promises are needed. Feel free to
Pictured: One of scores of trees still hanging on fiber-optic cables serving the community. This tree fell in the February 2024 storm and remains like this a month later. RELIABILITY IS OUR PRIMARY GOAL We love keeping our subscribers online
The recent severe storms have inflicted significant harm to the power grid and other utility pole-based infrastructure (e.g., Xfinity). For nearly 48 hours, most of our 800-square-mile service area was without power. While grid power was restored to many
The news is crowded with stories about the pace of inflation and rising costs. We hear stories about corporations raising their pricing almost daily. Yet there is no rule that if a company’s costs increase that the company needs to
Dear Verizon, What a load of BS! Your last two quarter’s financial statements suggest Verizon is experiencing nothing but great financial results: good profits, record revenue growth, and diversification. You guys are rocking it. Quotes from your last two earnings
Further Reach vs. Starlink While Starlink appears to offer significant improvement over other satellite providers, Further Reach offers better connection quality, a better customer experience, and the benefits of choosing a local provider. As Starlink rapidly adds subscribers, business analysts
COMMITMENT TO RELIABILITY The catastrophic outage last week took down a range of critical services. Absent clear and transparent communication from the telcos, we seem to be following patterns from the past and can expect more outages in the future.