CONNECTING MENDOCINO
Further Reach built the coast’s most reliable mesh network to provide the community with fast, reliable, rock-solid Internet. For over ten years, we have delivered unmatched reliability and exceptional customer service. We are locally owned and operated with a community-based social mission to keep the community connected and delighted.
Two customer support openings right now.
We’re hiring — see open positions
Meaningful Impact
Your work will directly improve the lives of people by bridging the digital divide. Every day, you’ll be helping the community to connect to vital resources, opportunities, and each other.
Innovative Environment
We pride ourselves on being agile and innovative. We’re constantly looking for new ways to improve our services and reach even more people. Your ideas and creativity will be valued and encouraged.
Growth Opportunities
At Further Reach, you’re not just filling a role; you’re building a career. We provide ongoing training and development, and we support your professional growth within our team.
Culture
We’re a team of problem-solvers, innovators, and community advocates. We work together, celebrate our successes, and use our failures as opportunities to learn, iterate and grow.
Comprehensive Benefits
- Competitive W2 Pay (not 1099)
- Medical, dental, and vision — we pay 80% of your premium
- 401(k) with matching (100% of your first 3%, 50% of the next 2%), plus Cash Balance and Profit Sharing Pension Programs
- Paid time off, including vacation and wellness, plus separate paid sick time
- Long-term disability insurance
- Life insurance
- FSA and HSA options
- AirMedCare helicopter transport coverage for your family
- Free internet service if you’re in our service area (or up to $70/month reimbursed if you’re not)
- Paid on-the-job training and real advancement opportunities
- Computer and equipment provided
Current Openings
Senior Customer Support Rep — two openings
You’ll be the person our subscribers reach when they call, text, or email. You’ll help new customers understand our service and manage their onboarding, coordinating with our field team for a smooth start. You’ll handle inbound questions, requests, and issues, escalating to field services, network operations, or management when needed. And because you’ll know our customers better than anyone, you’ll help shape our processes, policies, and communications.
A real workday looks like: answering calls, texts, and emails from subscribers; walking a customer through fixing their cabling; scheduling an install and coordinating with the field team; updating an account or plan; flagging an outage pattern to network operations; making a confusing thing simple for someone who was frustrated when they called.
You don’t need to be a network engineer — we’ll teach you our systems. You need to be friendly and patient, communicate clearly in writing and on the phone, solve problems with a positive attitude, manage your time independently, and be comfortable with computers and web applications. Experience in customer support helps but isn’t required; caring about our mission of keeping the coast connected is.
Work from home — you’ll need to live in Mendocino County or northern Sonoma County. We provide the computer and equipment you need.
Hours: full-time, hourly. Weekday daytime schedule today. As we extend our support hours, some evening and weekend shifts will come — with notice, shared across the team, and paid accordingly.
Beyond day-to-day support, there’s real ownership to take on — sales and retention, process and systems improvement, coordination with our overnight support team. We’re a growing company and these are senior roles: responsibility comes as it’s earned, sometimes ahead of title, and there is immediate advancement opportunity. If you like making complicated things simple — for customers and in how a company runs — you’ll have plenty to work with.
Open now for immediate hire.
Pay $22–$33 per hour depending on experience, with room to grow as responsibilities do.
We reply to everyone within a week. No one gets ghosted here.
Before you apply — 60 seconds from Tamir on what we’re hoping to hear from you.