First, check to see if the problem is specific to one device or happens for all devices. If you are able to connect from another device then the problem is not likely with the Internet connection. If the problem happens for all devices, if possible, check your email as we might have already sent a note about the issue.
Contact support if you need assistance.
Email support@furtherreach.net
Call or Text +1 707-278-8899
Schedule a Callback calendly.com/furtherreach/support