Our support team is available by email, phone or text during regular business hours. You can also schedule a callback (see below).
We monitor email, text and voicemails after hours 24/7/365.
Support for your Internet Connection is included in your monthly fee. We monitor our network 24/7/365. Most repairs are at no charge, however, there is a repair fee in cases of damage caused by the customer (negligence or otherwise) or for the cost of a tree climber if one is needed.
We also offer Deep Support to assist you with anything beyond your Internet Connection, from expanding your WIFI coverage to adding VPNs or Static IPs, Surveillance Cameras, or just helping with a device. This service is offered for an additional fee that will be estimated at the time of your request.
Call or Text +1 707-278-8899
Schedule a Callback calendly.com/furtherreach/support
It is hard to overstate how varied and harsh the locations are where we install gear. We take great care to harden these installations against the many scenarios that cause failures, including, power surges, lightning, wind, salt, flora, fauna, etc. We take pride in our track record of installations that last for many years without repair.
But failures still occur. Generally, if a repair is required because of a poor decision we made or our suboptimal technique, we will not charge for our own time. Otherwise, we will charge our standard hourly rate for repairs.