What forms of payment do you accept?
We accept payments using prepaid, debit or credit cards from all major brands (Visa, MasterCard, American Express, JCB, Discover, and Diners Club)
Do I need to buy or lease the equipment?
No, for the standard installation, the equipment is loaned to you at zero cost for the duration of the service. Note that our customer agreement requires you to return the equipment if you terminate the service.
If I only stay at my house a few months each year, is there a way to minimize my service’s costs without disconnecting?
Yes! If you wish to put your account on hold you are free to do so once every 6 months. The account maintenance cost while on hold is $20/month. You can resume your service at any time, at which point your original monthly plan will be restored.
What are the available service plans
Plans and pricing vary by location. All service plans are broadband and sufficient for HD-streaming and browsing. Service is available starting at $50 a month in some dense areas and $70 everywhere else. Our highest plan capacity plan is 1Gbps and is currently in beta testing. Please reach out to support to learn about what plans are available at your location. […]
What are the terms of your money-back guarantee offer?
At Further Reach, customer satisfaction is of our utmost priority. During the first 30 day post first installation, if you are unsatisfied for any reason with the service provided and wish to disconnect, we will refund your money, no questions asked! This includes the standard installation cost and the first month’s plan cost.
Do I have to sign a contract for several years?
No, Further Reach has only month-to-month contracts! You are free to disconnect at any point in time, no questions asked, no early termination fees!
What are the available service plans?
Plans and pricing vary by location. All service plans are broadband and sufficient for HD-streaming and browsing. Service is available starting at $50 a month in some dense areas and $70 everywhere else. Our highest plan capacity plan is 1Gbps and is currently in beta testing. Please reach out to support to learn about what […]
What is the installation cost?
A standard installation cost is $200 for up to three hours of installation time. Extra equipment or special installation incur additional costs billed based on time and material. Note, this is the cost for both business and residential plans.
Surveillance
Many subscribers need surveillance cameras. We offer a turnkey solution where we will spec, install, and support your gear. If you would like to learn more, contact our support team (contact info in the upper right-hand corner). Do It Yourself We also encourage do-it-yourself solutions. We cannot make a formal recommendation for surveillance equipment without […]