What Makes For a Great Customer Experience?
Posted on by We offer our thoughts about customer experience so you know what our promises are, can hold us to our promises if we ever fall short, and let us know if any changes to our promises are needed. Feel free to share your thoughts with us by commenting below or emailing […]
Reliability of Further Reach’s Service
Pictured: One of scores of trees still hanging on fiber-optic cables serving the community. This tree fell in the February 2024 storm and remains like this a month later. RELIABILITY IS OUR PRIMARY GOAL We love keeping our subscribers online during challenging conditions – we know that Infrastructure reliability is critical for our […]
While Others Increase Prices, We Increase Speed!
The news is crowded with stories about the pace of inflation and rising costs. We hear stories about corporations raising their pricing almost daily. Yet there is no rule that if a company’s costs increase that the company needs to react immediately by passing those costs to consumers. In some cases, the price […]
Verizon’s Price Raises: Profits Over People
Verizon’s Price Raises: Profits Over People Dear Verizon, What a load of BS! Your last two quarter’s financial statements suggest Verizon is experiencing nothing but great financial results: good profits, record revenue growth, and diversification. You guys are rocking it. Quotes from your last two earnings reports: For Q4 2021 https://vz.to/3thRyRg – “Verizon […]
Further Reach vs. Starlink
Further Reach vs. Starlink While Starlink appears to offer significant improvement over other satellite providers, Further Reach offers better connection quality, a better customer experience, and the benefits of choosing a local provider. As Starlink rapidly adds subscribers, business analysts expect Starlink’s offering to degrade. CONNECTION QUALITY While telecoms often only headline their […]
Further Reach: Commitment to Reliability
Posted on by COMMITMENT TO RELIABILITY The catastrophic outage last week took down a range of critical services. Absent clear and transparent communication from the telcos, we seem to be following patterns from the past and can expect more outages in the future. The core issue is that big telecoms do […]