What are the data caps or usage limits on the various service plans?
There are no caps or usage limits on any plans. Further Reach does not believe in data caps or usage limits.
ABOUT TREE INSTALLATIONS
What is a Tree Installation, and when is it needed? Our service requires an unobstructed line-of-sight (LoS) between our subscribers’ location and one of our relays. We have hundreds of relays located across our service area. Because of the dense tree cover or land obstructions, we sometimes need to install our dish high up in […]
What is the installation process?
After submitting the Sign Up Form, a representative will contact you as soon as possible to schedule a site survey. A site survey may not be required if our team is familiar with the location, and is certain that service delivery is viable. Following a successful survey, the installer will perform the installation. In some […]
Support Policies. What can I expect from your support team?
CONTACTING SUPPORT Email support@furtherreach.net Web furtherreach.net/support/ Facebook Messenger (new!) Call or Text +1 707-278-8899 Schedule a Callback calendly.com/furtherreach/support Our support team is available by email, phone, or text during regular business hours (weekdays from 10-4). We monitor email, text, and voicemails 24/7/365. WHAT WE SUPPORT It is hard to overstate how varied and harsh […]
Should I be concerned about microwave radiation?
The directional point-to-point antennas we use to connect you to the Internet are less than 1/1000th the radiation safety standards set by the FCC, and since they are directional, they have less impact on you than using a cell phone, or from radiation emanating from satellite dishes (e.g. Exede) that typically use higher power levels […]
Can I use my own home wireless router at home?
Further Reach comes with its own wireless access point to ensure the most reliable service, so you do not need to use your existing router. That said, should you wish to continue using it we are fine with that as well.
How big is the antenna deployed in my house?
Depends on the type of antenna we use; one is the size of a shoe and the other is a small dish similar in size to a DirectTV dish.
How do I know if I’m able to receive service?
Please sign up on our homepage and fill in your information. Once you sign up for a plan, we will schedule an installation during which we will survey your house’s specific location to validate we can provide the desired service. Note, in the absence of line of sight to our relay sites we will unfortunately […]
What happens in case of an electrical outage or power blackout?
85% of our network has Backup Power Infrastructure that is designed to provide at least 48 hours of backup power in the event of a grid failure. Our core network has Backup Power Infrastructure that is designed to provide a few weeks of backup power in the event of a grid failure. In the event […]
What do I do in case of a problem with my internet connection?
First, check to see if the problem is specific to one device or happens for all devices. If you are able to connect from another device then the problem is not likely with the Internet connection. If the problem happens for all devices, if possible, check your email as we might have already sent a […]