Network Management Policy

Why this page matters

Your internet traffic flows through our equipment. That means we’re in a position to do things that, frankly, you should know about — because some internet providers do them.

• Verizon capped video streams at 10 Mbps while other traffic ran at full speed — pushing customers toward pricier plans.1
• AT&T blocked FaceTime over cellular unless customers switched to a more expensive data plan — cutting off a competing app to steer subscribers onto higher-revenue plans.2
• AT&T exempted its own HBO Max from mobile data caps while Netflix, Disney+, and every other streaming service still counted against customers’ limits — favoring its own streaming service on a network it owned.3
• Comcast injected pop-up notifications directly into the web pages customers were browsing — at a time when much of the web was still unencrypted HTTP, so traffic could be altered in transit.4

These aren’t hypotheticals. They’re things that happened, documented by journalists, researchers, and federal regulators.

The good news is that encryption has made some of the worst abuses harder to pull off than they used to be. But the principles matter regardless of what’s technically possible today — because technology changes, and policies reveal intent.

We believe your internet connection should be open, private, and yours.

We don’t look at your traffic. We don’t sell your data. We don’t pick winners. We don’t throttle, block, or prioritize content based on business relationships, financial arrangements, or competitive interests. Nobody pays us for a fast lane. We don’t favor one service over another.

We’re also a small, local company. Our customers are our neighbors. If we did something shady with your data or your traffic, you’d hear about it at the grocery store before we could write a press release. Our reputation is how we grow — almost entirely through word of mouth. We can’t afford to betray that trust, and we wouldn’t want to.

The rest of this page says the same thing in the section-by-section format the FCC requires. But that’s really it.

Our Commitment to an Open Internet

Further Reach is committed to the principles of an open, neutral internet. We believe every customer deserves equal, unrestricted access to all lawful content, applications, and services on the internet, regardless of source. We do not discriminate between different types of traffic, nor do we enter into paid agreements to favor any particular service or provider.

Blocking

We do not block lawful websites, applications, services, or devices. We do not interfere with customers’ ability to access or use any lawful internet content or service of their choosing. The only traffic we may block is traffic that is clearly unlawful (e.g., known malware distribution) or that violates our Terms of Service.

Throttling

We do not throttle, impair, or degrade lawful internet traffic based on content, application, service, user, or type of traffic. All customers receive the full speed associated with their subscribed service plan. We do not selectively slow down any particular website, application, or class of traffic.

Paid Prioritization

We do not engage in paid prioritization. We do not accept payment from any third party to prioritize their traffic over other traffic on our network, nor do we favor our own affiliated content or services.

Congestion Management

Our network is engineered to minimize congestion. In circumstances where the network experiences unusually high demand, we may apply standard traffic management techniques to keep the network performing well for all customers. Any such measures are applied solely to relieve congestion — not to favor or disadvantage any particular content provider or business relationship.

We do not have data caps. Customers may use as much data as their plan allows without incurring overage charges or having their speeds reduced based on usage volume.

Privacy & Monitoring

We do not inspect, log, or sell information about the content of our customers’ internet traffic. We do not conduct deep packet inspection for commercial purposes. Standard network monitoring for security and operational purposes (e.g., detecting infrastructure failures, identifying DDoS attacks) is performed at the network level only, not at the individual traffic or content level.

We don’t run our own DNS servers. Your DNS lookups — which reveal which websites you visit — go to Google’s public DNS servers (8.8.8.8), not through infrastructure we control. Most ISPs route subscribers through their own DNS, giving them a log of every site you visit. We chose not to build that capability.

Our full privacy policy is on our privacy page.

Security Practices

To protect the integrity and security of our network and our customers, we monitor aggregate network traffic for signs of malicious activity such as distributed denial-of-service (DDoS) attacks. When detected, we may temporarily filter or rate-limit offending traffic to protect the network. These measures are applied to protect all customers and are never used to disadvantage lawful traffic or services.

Application-Specific Behavior

We do not engage in application-specific network management. We do not block, throttle, or otherwise interfere with specific applications or classes of applications (e.g., video streaming, VoIP, gaming, peer-to-peer). All lawful applications receive equal treatment on our network.

Device Attachment

Customers may attach any lawful device to our network, including routers, access points, smart home devices, and other equipment. We do not restrict the types of devices customers may connect, provided those devices do not cause harm to the network or other users.

Transparency

We are committed to providing clear, accurate, and accessible information about our network management practices. This policy is publicly available and will be updated whenever our practices materially change. If you have questions about our network management practices, please contact us at furtherreach.net/support or call/text 707-278-8899.

See also: How we handle your data

Network management is about what we do with your traffic. Privacy is about what we know about you. Read our Privacy Policy → to see how little that is.