Do you provide credits for down time?

Further Reach plans are a best-effort service. We will do our best to ensure that the service operates at the stated speeds. However, our service uptime is not guaranteed and we do not provide credit for downtime.

How do I cancel the service?

You may terminate the service by emailing support – please indicate the day you wish service to be terminated. Subscribers who cancel the service are required to return all Further Reach’s equipment within 30 days.   Contact Support to schedule termination of your service. Email Call or Text +1 707-278-8899 Schedule a Callback

Can I set up recurring payments?

Yes, we highly recommend you enable recurring payments to avoid the hassle of performing an individual transaction each month and potential late fees. You can set up auto payments on the customer portal.

What forms of payment do you accept?

We accept payments using prepaid, debit or credit cards from all major brands (Visa, MasterCard, American Express, JCB, Discover, and Diners Club)

Do I need to buy or lease the equipment?

No, for the standard installation, the equipment is loaned to you at zero cost for the duration of the service. Note that our customer agreement requires you to return the equipment if you terminate the service.

What are the terms of your money-back guarantee offer?

At Further Reach, customer satisfaction is of our utmost priority. During the first 30 day post first installation, if you are unsatisfied for any reason with the service provided and wish to disconnect, we will refund your money, no questions asked! This includes the standard installation cost and the first month’s plan cost.

What is the installation cost?

A standard installation cost is $200 for up to three hours of installation time. Extra equipment or special installation incur additional costs billed based on time and material. Note, this is the cost for both business and residential plans.