Do you provide credits for down time?
Further Reach plans are a best-effort service. We will do our best to ensure that the service operates at the stated speeds. However, our service uptime is not guaranteed and we do not provide credit for downtime.
How do I cancel the service?
You may terminate the service by emailing support – please indicate the day you wish service to be terminated. Subscribers who cancel the service are required to return all Further Reach’s equipment within 30 days. Contact Support to schedule termination of your service. Email support@furtherreach.net Call or Text +1 707-278-8899 Schedule a Callback calendly.com/furtherreach/support
I am concerned about using my credit card online. What measures are you taking to secure my credit card information?
We have taken many strides to build a secure billing system that would minimize the risk of compromising your credit card information. To that end we leverage a 3rd-party called Stripe that specializes in handling credit card transactions. We do not keep your financial information and when you enter it to make a payment it […]
Can I set up recurring payments?
Yes, we highly recommend you enable recurring payments to avoid the hassle of performing an individual transaction each month and potential late fees. You can set up auto payments on the customer portal.
What forms of payment do you accept?
We accept payments using prepaid, debit or credit cards from all major brands (Visa, MasterCard, American Express, JCB, Discover, and Diners Club)
Do I need to buy or lease the equipment?
No, for the standard installation, the equipment is loaned to you at zero cost for the duration of the service. Note that our customer agreement requires you to return the equipment if you terminate the service.
If I only stay at my house a few months each year, is there a way to minimize my service’s costs without disconnecting?
Yes! If you wish to put your account on hold you are free to do so once every 6 months. The account maintenance cost while on hold is $20/month. You can resume your service at any time, at which point your original monthly plan will be restored.
What are the terms of your money-back guarantee offer?
At Further Reach, customer satisfaction is of our utmost priority. During the first 30 day post first installation, if you are unsatisfied for any reason with the service provided and wish to disconnect, we will refund your money, no questions asked! This includes the standard installation cost and the first month’s plan cost.
Do I have to sign a contract for several years?
No, Further Reach has only month-to-month contracts! You are free to disconnect at any point in time, no questions asked, no early termination fees!
What is the installation cost?
A standard installation cost is $200 for up to three hours of installation time. Extra equipment or special installation incur additional costs billed based on time and material. Note, this is the cost for both business and residential plans.