Plans and pricing vary by location.
All service plans are broadband and sufficient for HD-streaming and browsing.
Service is available starting at $50 a month in some dense areas and $70 everywhere else. Our highest plan capacity plan is 1Gbps and is currently in beta testing.
Please reach out to support to learn about what plans are available at your location.
Our live, local support team is available by email, phone or text during regular business hours. You can also schedule a callback (see below).
We monitor email, text and voicemails after hours 24/7/365.
Support for your Internet Connection is included in your monthly fee. We monitor our network 24/7/365. Most repairs are at no charge, however, there is a repair fee in cases of damage caused by the customer (negligence or otherwise) or for the cost of a tree climber if one is needed.
We also offer Deep Support to assist you with anything beyond your Internet Connection, from expanding your WIFI coverage to adding VPNs or Static IPs, Surveillance Cameras, or just helping with a device. This service is offered for an additional fee that will be estimated at the time of your request.
After submitting the Sign Up Form, a representative will contact you as soon as possible to schedule a site survey. A site survey may not be required if our team is familiar with the location, and is certain that service delivery is viable. Following a successful survey, the installer will perform the installation. In some cases, the installation may not be performed during the same visit as the survey, and a new installation date will be coordinated. During the installation the technician will set up a wireless antenna at your location.
Contact support if you need assistance with this process.
There are no caps or usage limits on any plans. Further Reach does not believe in data caps or usage limits.
Generally speaking with Further Reach the download and upload speeds are nearly the same, i.e. nearly symmetrical service.
Our network is designed (at great expense) with redundancy and hardening to make your connection more reliable than any other available provider.
There really is no comparison — our service surpasses satellite service in many ways:
For more information on video streaming data usage see for example Netflix’s figures.
Yes. We are locally owned and operated with headquarters in Manchester, California on the Mendocino Coast.
Our Customer Success Team are all local and located on the Mendocino Coast.
Yes. We provide free service to scores of local non-profits and community service organizations. As a guideline we aim to help out organizations that have a positive impact on the community. On a case by case basis, we offer to qualified non-profits discounted plans. To be considered for such plans the minimum requirement is a 501(c)3 active organization with officially registered address at the location where service is requested.
A standard installation cost is $200 for up to three hours of installation time. Extra equipment or special installation incur additional costs billed based on time and material. Note, this is the cost for both business and residential plans.
No, Further Reach has only month-to-month contracts! You are free to disconnect at any point in time, no questions asked, no early termination fees!
At Further Reach, customer satisfaction is of our utmost priority. During the first 30 day post first installation, if you are unsatisfied for any reason with the service provided and wish to disconnect, we will refund your money, no questions asked! This includes the standard installation cost and the first month’s plan cost.
No. If you are a business, you have to choose from one of the business plans.
Yes! If you wish to put your account on hold you are free to do so once every 6 months. The account maintenance cost while on hold is $20/month. You can resume your service at any time, at which point your original monthly plan will be restored.
No, for the standard installation, the equipment is loaned to you at zero cost for the duration of the service. Note that our customer agreement requires you to return the equipment if you terminate the service.
We accept payments using prepaid, debit or credit cards from all major brands (Visa, MasterCard, American Express, JCB, Discover, and Diners Club)
Yes, we highly recommend you enable recurring payments to avoid the hassle of performing an individual transaction each month and potential late fees. You can set up auto payments on the customer portal.
We have taken many strides to build a secure billing system that would minimize the risk of compromising your credit card information. To that end we leverage a 3rd-party called Stripe that specializes in handling credit card transactions. We do not keep your financial information and when you enter it to make a payment it is actually entered directly to Stripe's user interface and handled with utmost care.
For those who are not familiar, Stripe is a very well funded company in the Silicon Valley backed by well known VCs and working with the largest companies out there including Apple, Twitter, and Alibaba. More importantly they have been audited by a PCI-certified auditor, and have been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. PCI, for those not familiar, is the data security standard that the payment card industry relies on.
You may terminate the service by emailing support - please indicate the day you wish service to be terminated. Subscribers who cancel the service are required to return all Further Reach’s equipment within 30 days.
Contact Support to schedule termination of your service.
Further Reach plans are a best-effort service. We will do our best to ensure that the service operates at the stated speeds. However, our service uptime is not guaranteed and we do not provide credit for downtime.
Please sign up on our homepage and fill in your information. Once you sign up for a plan, we will schedule an installation during which we will survey your house’s specific location to validate we can provide the desired service. Note, in the absence of line of sight to our relay sites we will unfortunately not be able to provide service.
Depends on the type of antenna we use; one is the size of a shoe and the other is a small dish similar in size to a DirectTV dish.
Further Reach comes with its own wireless access point to ensure the most reliable service, so you do not need to use your existing router. That said, should you wish to continue using it we are fine with that as well.
The directional point-to-point antennas we use to connect you to the Internet are less than 1/1000th the radiation safety standards set by the FCC, and since they are directional, they have less impact on you than using a cell phone, or from radiation emanating from satellite dishes (e.g. Exede) that typically use higher power levels than our antennas in order to cover the long distances. See the FCC website for more information.
First, check to see if the problem is specific to one device or happens for all devices. If you are able to connect from another device then the problem is not likely with the Internet connection. If the problem happens for all devices, if possible, check your email as we might have already sent a note about the issue.
Contact support if you need assistance.
85% of our network has Backup Power Infrastructure that is designed to provide at least 48 hours of backup power in the event of a grid failure. Our core network has Backup Power Infrastructure that is designed to provide a few weeks of backup power in the event of a grid failure.
In the event of a power failure, if your Relay has backup power, you also need to power to your in-home Further Reach gear.
If you have your own generator or backup power, please make sure that your Further Reach gear is connected to it - it typically uses less than 10 Watts.
If you do not have backup power in your home, you can purchase a small backup device just for your Further Reach gear. The following FAQ provides you with a few options. https://link.furtherreach.net/ups
Contact Support with questions