Are you Local?

Yes. We are locally owned and operated with headquarters in Manchester, California on the Mendocino Coast.

How does your service compare to Satellite service?

There really is no comparison — our service surpasses satellite service in many ways:   Business aspects: No lock-in contract or activation fees. We do not charge equipment lease fees or require you to purchase the standard equipment up front. Money back guarantee in 30 days if you are not satisfied with the service.   […]

What is special about Further Reach?

BETTER INTERNET Low Latency. You can expect latency to be both low and steady which is the foundation of a good connection, especially important for Zoom and VOIP. Near Symmetrical. Download and upload capacities are both important – we do not trade one for the other. Managed WIFI. Our installations include a high-end WIFI Router […]

ABOUT TREE INSTALLATIONS

What is a Tree Installation, and when is it needed? Our service requires an unobstructed line-of-sight (LoS) between our subscribers’ location and one of our relays. We have hundreds of relays located across our service area.  Because of the dense tree cover or land obstructions, we sometimes need to install our dish high up in […]

What is the installation process?

After submitting the Sign Up Form, a representative will contact you as soon as possible to schedule a site survey. A site survey may not be required if our team is familiar with the location, and is certain that service delivery is viable. Following a successful survey, the installer will perform the installation. In some […]

Support Policies. What can I expect from your support team?

CONTACTING SUPPORT Email support@furtherreach.net Web furtherreach.net/support/ Facebook Messenger (new!) Call or Text +1 707-278-8899 Schedule a Callback calendly.com/furtherreach/support Our support team is available by email, phone, or text during regular business hours (weekdays from 10-4).  We monitor email, text, and voicemails 24/7/365.   WHAT WE SUPPORT It is hard to overstate how varied and harsh […]

Should I be concerned about microwave radiation?

The directional point-to-point antennas we use to connect you to the Internet are less than 1/1000th the radiation safety standards set by the FCC, and since they are directional, they have less impact on you than using a cell phone, or from radiation emanating from satellite dishes (e.g. Exede) that typically use higher power levels […]